Cancellation Policy

Effective July 1, 2016, any in-person training event which occurs on or after the effective date will be held to the following cancellation terms and conditions, the online training cancellation policy of 5 business days prior to the start of the training will remain unchanged, as explained on the event registration web pages:


To receive a refund, all cancellations must be in writing and must be received by emailing according to the following schedule:

  • Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.

  • Cancellations received on or before 10 business days of the event  will result in a 50% refund minus a 10% processing fee.

  • Cancellations received on or before 5 business days of the event  will result in a 25% refund minus a 10% processing fee.

  • No refunds will be offered for cancellations received after 5 business days before the event.

  • Cancellations after the conclusion of the event are non-refundable.

  • Substitutions are encouraged but must be from within the same organization.

  • “No Shows” are non-refundable.


Invoicing Policy

Our policy has always stated, Payment Due Upon Registration - All trainings and events should be paid for upon registration. The invoice option will still be available; however, effective July 1, 2016, a 10% fee will be charged to process invoices. Balances are due upon receipt and must be received prior to the training or event. 


Waitlist Policy

If an in-person event sells out due to limited capacity, the CPCA training team will maintain a waitlist to reallocate any spots that become available. We encourage you to submit a waitlist request for one member of your staff only as to expedite communication if a spot should open. All waitlist requests must be made in writing and sent to Once CPCA staff are notified of an opening, the first entry on the waitlist will be notified via email and will have until the end of the next business day to confirm by replying to the email. If confirmation is not received by the end of the next business day, the open spot will be given to the next entry on the waitlist. 

Note: If there are fewer than 5 business days before the event, the confirmation timeframe will change to the end of the same business day.



Now Featured in a CPCA Webinar Near You!

On August 1st, 2015, CPCA transitioned to a new online learning platform, GoToMeeting. Our goal is to make this transition as seamless as possible for all of our webinar participants, the only thing you'll need to do differently, is click the link to confirm your registration when you receive the confirmation email. So you’ll now notice the new format and interface when you join us for online webinars and meetings.

For a preview of the GoToMeeting environment, check out

Additionally, you can share the system requirements with your internal IT department to make sure you experience no difficulties prior to your next online learning session, or click here to set up your system prior to your first Citrix session.



It is the goal of CPCA's Training department to enhance community clinic and health centers' (CCHCs) capacity and competitiveness by developing timely and leading-edge trainings. Integrating practical, strategic, and relational skill-building will increase CCHCs' abilities to respond to and evolve within the ever-changing health care environment. CPCA sponsors a variety of trainings throughout the year and also co-sponsors trainings with federal and state organizations and CPCA regional associations. CPCA is committed to serving our members' training needs and as such has developed multi-level training modules on numerous topics.


Training Offerings and Registration

To view a listing of scheduled trainings, or to register for a training, visit the Registration Calendar. Upon registering for an online training, you will receive two separate communications:

  1. An email containing the receipt immediately upon registration.  
  2. An email containing a link to confirm your registration will be sent separately (Approximately 11:00 p.m.)  If you complete this link upon receipt of the email, you will then be able to add the session to your calendar and receive important reminders.  

If you missed an online training, visit our On Demand section to purchase a recording and materials (if supplied).


Conferences & Summits

CPCA conducts numerous conferences throughout the year. Click on one of the links below to get more information on attending, speaking, exhibiting, or even sponsoring one of our highly visible events.  Please note, materials for our conferences and summits will be made available on our website one week prior to the event.  

  • Quality Care Conference
  • Day at the Capitol
  • Billing Managers Conference
  • Chief Financial Officer (CFO) Conference
  • CPCA Annual Conference




CPCA Training & Events Staff

For additional questions regarding Trainings and Events, please contact the appropriate CPCA Staff below:


Erin Perry
Assistant Director of Training
(916) 440-8170 - Ext. 1084
Tiffany Ruvalcaba
Senior Training Producer
(916) 440-8170 - Ext. 1110

2017 Annual Sponsors