• Develop skills that reinforce a culture of continuous improvement;
• Establish and sustain a culture of data and measurement;
• Embed a strong quality improvement infrastructure throughout the organization; and,
• Efficiently utilize resources and leverage partnerships for quality improvement.

PROGRAM COST
Payment is due at time of registration.

CPCA Members: $3,400
Non Member Health Centers: $3,500 per person

WHAT'S INCLUDED

• Two in-person workshops (Kickoff and closing)
• Six 90-minute webinars
• Peer learning
• Self-directed learning throughout
• A $50 discount to CPCA's 2020 Quality Care Conference

ABOUT THE PRESENTERS

Stephen Horan, PhD
The founding President and CEO of Community Health Solutions, bringing more than 25 years of professional experience to each client and project. Under Steve's leadership, Community Health Solutions has helped hundreds of organizations achieve better results through effective strategy and practice. Individually, Steve has been an advisor to consumer groups, nonprofit organizations, corporations, foundations, and public sector leaders. This broad perspective informs his ability to think at the system level as well as the street level, and help people bridge gaps between policy and practice. 

Caitlin Feller, MPP, PCMH CCE 
As Senior Manager at Community Health Solutions, Caitlin leads a range of projects focused on helping organizations optimize strategy, streamline operations, and demonstrate value. Caitlin offers distinctive expertise strategy design, care model design, quality improvement, program evaluation, and economic impact analysis. Caitlin is a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE). She received both her B.A. in Economics and her Masters of Public Policy (MPP) degrees from the University of Virginia.

Terry Laine, MS, PCMH CCE
As Operations Manager and a SEnior Consultant at Community Health Solutions, Terry brings more than 25 years of professional experience to CHS projects. Terry offers distinctive expertise in the areas of quality improvement, integrated care development, patient-centered medical home development, knowledge management, innovation support, collaboration support, and leadership development. Terry completed IHI's Breakthrough Series College, and is a NCQA Patient-Centered MEdical Home Certified Content Expert (PCMH CCE). She holds a Masters of Science Degree from James Madison University.

Sherrina Gibson, PCMH CCE
As a Manager at Community Health Solutions, Sherrina leads and supported projects focused on community needs assessment and community strategy development for health and human service organizations. Sherrina offers more than ten years of experience and distinctive expertise in data development, strategic analytics, strategy design, and program evaluation. Sherrina is certified as a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE), and holds a B.A. in Sociology.

Registration is required for all CPCA training and events. You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information.  This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.

Cancellation Policy:  No refunds will be offered for cancellations received after September 12, 2019.

To receive a refund, all cancellations must be in writing and must be received by emailing training@cpca.org according to the following schedule:

• Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
• Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
• Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
• No refunds will be offered for cancellations received after 5 business days before the event.
• Cancellations after the conclusion of the event are non-refundable.
• Substitutions are encouraged.
• “No Shows” are non-refundable.

For more information regarding our policies, please visit the training homepage.

CPCA uses GoToWebinar for all web-based training events. For a preview of the environment, check out https://www.gotomeeting.com/webinar.

Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission. 

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