DATE: Tuesday, October 24, 2017
TIME: 1:00 p.m. to 2:00 p.m. (PST)

Developing trust between care teams and patients is critically important for practices to be effective providers of high quality care. In this 60-minute webinar, we will explore strategies for developing empathetic communication skills within clinical teams and identify the effects of improved communication on clinical effectiveness, provider satisfaction, and patient care experience. We will also hear from a health center that has adopted an innovative method of improving cross-team collaboration and communication skills training.

LEARNING OBJECTIVES

• Enhance understanding of the importance of empathic communication and the impact on patient outcomes, healthcare team job satisfaction, and patient experience;
  
• Improve ability to identify evidenced-based communication techniques for patients and colleagues, as well as strategies to identify and mitigate judgement/biases that are barriers to empathic communication;
• Increase knowledge of learning and development strategies to effectively engage multi-disciplinary providers in training for empathic communication.

SPEAKERS

• Holly Hughes, LCSW, Santa Cruz Community Health Center
• Elizabeth Morrison, LCSW, MAC, Trainer & Consultant

FEES
Payment is due at time of registration.  A 10% service fee will be applied for invoicing options.  

• CPCA Members: $90
• Non Members/Non CHC: $105

Registration is required for all CPCA training and events. You will receive webinar access information emailed moments after registration. Be sure to add this event to your calendar using the link contained in your webinar access email.

Cancellation Policy:  No refunds will be offered for cancellations received after Tuesday, October 17, 2017.  
To receive a refund, all cancellations must be in writing and must be received by emailing Training@cpca.org according to the following schedule:

• Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
• Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
• Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
• No refunds will be offered for cancellations received after 5 business days before the event.
• Cancellations after the conclusion of the event are non-refundable.
• Substitutions are encouraged.
• “No Shows” are non-refundable.

For more information regarding our policies, please visit the training homepage at http://cpca.org/index.cfm/training-and-events/.

CPCA uses Citrix GoToWebinar for all web-based training events. For a preview of the Citrix environment, check out https://www.gotomeeting.com/webinar.

Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic.

To complete your registration please scroll to the bottom of the page and click   Proceed To Checkout .