Developing the Enhanced Care Management Workforce

DATE:  Wednesday, March 29th, 2023
TIME:  10:00am-11:00am

The whole-person model of care envisioned by CalAIM's Enhanced Care Management (ECM) requires providers to develop significant new capabilities to develop the trust and relationships needed to successfully navigate across Medi-Cal’s different delivery systems on behalf of their clients. ECM teams must possess skills related to outreach and engagement, care planning, care coordination, health promotion, transitional care support, member and family education, and social services coordination. To better understand what will be required for long-term success, the Camden Coalition conducted research on training needs. This webinar will present the process and findings from the study, discuss the opportunities and challenges for training the frontline ECM workforce, and share the experience of Communicare Health Centers in hiring, onboarding, and supporting ECM providers.


  • Understand the necessary knowledge, skills, and attitudes for successfully implementing whole-person care under ECM
  • Understand available resources and promising practices for onboarding and training ECM frontline providers


  • Carter Wilson, Director for the National Center for Complex Health and Social Needs and Technical Assistance, Camden Coalition
  • Renee Murray, Director for Teaching and Training, Camden Coalition

There are no fees for this training. This webinar is supported by Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U5FCS41798and title “American Rescue Plan Act funding for PCAs"

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CPCA provides training and education to community health centers for general illustration and instructional purposes. As an anti-racist organization, we are committed to providing educational opportunities that are unbiased and meet the fullest standards for cultural and linguistic competency for both accredited and non-accredited events. To that end, our Association intends to be in full compliance with the intent of AB 241 Implicit Bias in continuing education and AB 1195 Continuing Education: cultural and linguistic competency. Please read through the text of these bills to understand the intent of the legislature, now codified as California Business and Professions Code 2190.1.

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Disclaimer:The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission. 

Online Via Zoom Webinar

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