Helping CHCs sustain a culture of continuous quality improvement.



About QualityImprovement+

Many factors go into deciding how a community health center (CHC) may approach continuous quality improvement (QI), including organization and site size, geographic location, staffing and community profile, financial resources, leadership commitment, and other tangible and non-tangible influences. QualityImprovement+ (QI+) was developed to help health centers improve and sustain the infrastructure needed to provide high quality care, with special attention on developing a culture of quality throughout the organization.

The nine-month blended learning program supports the unique training and staff development needs of CHCs to build the fundamental skills and infrastructure necessary to adapt and position themselves for current and future value-based care delivery. QI+ will engage participants in onsite group learning, group webinars, self-directed learning, applied project-based learning, and group technical assistance calls to support project-based learning.
Subject matter expertise is provided by Community Health Solutions (CHS), whose mission is to help organizations create positive impact for the people they serve. Since 2001 CHS has specialized in supporting collaborative projects where people from multiple organizations (including CHCs) work together to learn and implement effective practices. Scroll down to learn more about CHS.

Importance & Relevance of Continuous QI
In CPCA's latest podcast episode of Community Healthcast, CPCA Chief Medical Officer, Dr. Mike Witte and Stephen Horan, PhD of Community Health Solutions discuss the importance and relevance of continuous QI in health centers and what to expect from QI+, CPCA's newest cohort learning program.

Who Should Attend

Community health center staff who are responsible for leading quality improvement efforts within their organization. 

  • Develop skills that reinforce a culture of continuous improvement.
  • Establish and sustain a culture of data and measurement.
  • Embed a strong quality improvement infrastructure throughout the organization.
  • Efficiently utilize resources and leverage partnerships for quality improvement.

Program Cost

Members:          $3,400 per person
Non-Members:   $3,500 per person

What's Included
  • Two in-person workshops (9/19/19 kickoff and 6/4/20 promotion)
  • Six 90-minute webinars (11:00am - 12:30pm PT)
  • Peer learning
  • Self-directed learning throughout
  • $50 registration discount for CPCA's 2020 Quality Care Conference


2019-2020 Program Schedule:

Community Health Solutions (CHS) Presenters:
Stephen Horan, PhD - Founding President & CEO, Community Health Solutions
Under Steve’s leadership CHS has helped hundreds of organizations achieve better results through effective strategy and practice. Individually, Steve has been an advisor to consumer groups, nonprofit organizations, corporations, foundations, and public sector leaders. This broad perspective informs his ability to think at the system level as well as the street level, and help people bridge gaps between policy and practice.

Caitlin Feller, MPP, PCMH CCE - Senior Manager, Community Health Solutions
Caitlin leads a range of projects focused on helping organizations optimize strategy, streamline operations, and demonstrate value. Caitlin offers distinctive expertise strategy design, care model design, quality improvement, program evaluation, and economic impact analysis.  Caitlin is a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE), and she received both her B.A. in Economics and her Master of Public Policy (MPP) degrees from the University of Virginia.

Terry Laine, MS, PCMH CCE - Operations Manager & Senior Consultant, Community Health Solutions
Terry brings more than 25 years of professional experience to CHS projects. Terry offers distinctive expertise in the areas of quality improvement, integrated care development; patient centered medical home development, knowledge management, innovation support, collaboration support, and leadership development. Terry completed IHI’s Breakthrough Series College, and is a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE). She holds a Master of Science Degree from James Madison University.

Sherrina Gibson - Manager, Community Health Solutions
Sherrina leads and supports projects focused on community needs assessment and community strategy development for health and human service organizations. Sherrina offers more than ten years of experience and distinctive expertise in data development, strategic analytics, strategy design, and program evaluation. Sherrina is certified as a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE), and holds an B.A. in Sociology.

Learn more about Community Health Solutions: