Helping CHCs sustain a culture of continuous quality improvement.



About QualityImprovement+

Many factors go into deciding how a community health center (CHC) may approach continuous quality improvement (QI), including organization and site size, geographic location, staffing and community profile, financial resources, leadership commitment, and other tangible and non-tangible influences. QualityImprovement+ (QI+) was developed to help health centers improve and sustain the infrastructure needed to provide high quality care, with special attention on developing a culture of quality throughout the organization.

The nine-month online learning program supports the unique training and staff development needs of CHCs to build the fundamental skills and infrastructure necessary to adapt and position themselves for current and future value-based care delivery. QI+ will engage participants in group webinars, self-directed learning, applied project-based learning, and group technical assistance calls to support project-based learning.

Subject matter expertise is provided by Community Health Solutions (CHS), whose mission is to help organizations create positive impact for the people they serve. Since 2001 CHS has specialized in supporting collaborative projects where people from multiple organizations (including CHCs) work together to learn and implement effective practices.
Scroll down to learn more about CHS.

Available CME Credits

The AAFP has reviewed Quality Improvement+, and deemed it acceptable for AAFP credit. Term of approval is from 01/14/2021 to 07/08/2021. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Credit approval includes the following session(s):

  • 1.50 Online Only, Live AAFP Elective Credit(s) - Positive Leadership

  • 1.50 Online Only, Live AAFP Elective Credit(s) - Continuous Improvement

  • 1.50 Online Only, Live AAFP Elective Credit(s) - A Culture of Data and Measurement

  • 1.50 Online Only, Live AAFP Elective Credit(s) - Design Thinking for Quality Improvement

  • 1.50 Online Only, Live AAFP Elective Credit(s) - Quality Improvement for Health Equity

  • 1.50 Online Only, Live AAFP Elective Credit(s) - Quality Improvement for Telehealth

Who Should Attend

Community health center staff who are responsible for leading quality improvement efforts within their organization.

Learning Objectives
  • Apply proven practices of positive leadership.
  • Reinforce a culture of continuous improvement.
  • Establish and sustain a culture of data and measurement.
  • Apply design thinking as a creative strategy for solving complex challenges in QI.
  • Apply practical QI strategies for assuring and improving the quality of telehealth care models.
  • Apply practical QI strategies that advance health equity.


Program Cost

$2,500 for one registrant
$4,500 for two registrants

$3,500 per registrant

What's Included
  • Each participant will conduct an applied project to address an actual QI challenge at their health center
  • Six topical webinars of 1.25 hours duration
  • Seventh ‘capstone’ webinar of two hours duration
  • Coaching consults for QI problem-solving with program instructors from Community Health Solutions. Coaching consults are optional and scheduled outside of webinars within defined blocks of time
  • Peer learning 
  • Self-directed learning throughout in CPCA's online training portal

2020-2021 Program Schedule

Webinars: second Thursday of the month from 10:00-11:30 a.m. unless noted otherwise*. 
Office Hours: second Friday of the month at 11:00 a.m.

January 7, 2021  Optional Pre-Meeting  Virtual Meet & Greet (11:00 a.m.-12:00 p.m.) 
January 14, 2021   Webinar 1 Positive Leadership
January 15, 2021 Office Hours    
March 11, 2021 Webinar 2 Continuous Improvement
March 12, 2021 Office Hours  
April 8, 2021 Webinar 3 Data and Measurement
April 9, 2021 Office Hours  
May 13, 2021 Webinar 4 Design Thinking for Quality Improvement
May 14, 2021 Office Hours
June 10, 2021 Webinar 5 Quality Improvement for Health Equity
Date TBD Office Hours  
Date TBD Webinar 6 Quality Improvement for Telehealth
Date TBD Office Hours  
Date TBD Webinar 7 Capstone

Importance & Relevance of Continuous QI
In a recent podcast episode of Community Healthcast, CPCA Chief Medical Officer, Dr. Mike Witte and Stephen Horan, PhD of Community Health Solutions discuss the importance and relevance of continuous QI in health centers and what to expect from QI+, CPCA's newest cohort learning program.

Community Health Solutions (CHS) Presenters:
Stephen Horan, PhD - Founding President & CEO, Community Health Solutions
Under Steve’s leadership CHS has helped hundreds of organizations achieve better results through effective strategy and practice. Individually, Steve has been an advisor to consumer groups, nonprofit organizations, corporations, foundations, and public sector leaders. This broad perspective informs his ability to think at the system level as well as the street level, and help people bridge gaps between policy and practice.

Terry Laine, MS, PCMH CCE - Operations Manager & Senior Consultant, Community Health Solutions
Terry brings more than 25 years of professional experience to CHS projects. Terry offers distinctive expertise in the areas of quality improvement, integrated care development; patient centered medical home development, knowledge management, innovation support, collaboration support, and leadership development. Terry completed IHI’s Breakthrough Series College, and is a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE). She holds a Master of Science Degree from James Madison University.

Sherrina Gibson - Manager, Community Health Solutions
Sherrina leads and supports projects focused on community needs assessment and community strategy development for health and human service organizations. Sherrina offers more than ten years of experience and distinctive expertise in data development, strategic analytics, strategy design, and program evaluation. Sherrina is certified as a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE), and holds an B.A. in Sociology.

Learn more about Community Health Solutions: