Health Center Operations are an essential component of any high functioning health center. It includes certain administrative and compliance activities that are necessary to run its business and to support the core functions. On the pages within this section you’ll find information and resources on the following topics:

Emergency Preparedness

CPCA offers a variety of emergency preparedness programming and technical assistance to community health centers including local, state and national resources. These materials assist CHCs to take concrete steps to mitigate, prepare, respond and recover from an emergency. Visit our Emergency Preparedness page to learn more specifics about these resources.

FQHCs: HRSA Health Center Program

Community Health Centers (CHC)s are community-based and patient-directed organizations. California CHCs deliver care to the State’s most vulnerable individuals.  Public and private non-profit health care organizations may apply to receive section 330 funding from HRSA and this page will provide information about those opportunities.

Health Information Technology

A variety of resources can be found on this page includes the basics of electronic health records, meaningful use information, health information exchange and telemedicine.

Licensing & Certification/OSHPD 3 

“Licensing” is the process of acquiring a permit to operate a clinic in California. “Certification,” refers to the process of becoming eligible to bill and receive payments for services provided to Medi-Cal or Medicare patients. This page will provide CHCs with additional information about Licensing and Certification (L&C) and CPCA staff contacts who can help CHCs navigate the process with the State of California. 

For questions regarding clinic licensing and certification, please contact Elle Grant, Program Coordinator, at


Managed Care

For those interested, CPCA conducts a Medi-Cal Managed Care Task Force as a forum to discuss community clinic and health center issues relating to Medi-Cal Managed Care health plan contracts and monitor concerns and changes in the Medi-Cal Managed Care environment to provide CPCA with guidance on responding to these developments.

Staff: Trong Le, Assistant Director of Policy

For questions or to be added to the Managed Care Task Force please contact Trong Le, Assistant Director of Policy at

Managed Care Contracting

Medi-Cal Managed Care

Provider Enrollment

This page provides an overview of obtaining a National Provider Identifier (NPI), Site enrollment in Medi-Cal and Medicare, and other resources for Provider Enrollment.

For questions regarding provider enrollment, please contact Elle Grant, Program Coordinator, at

Regulatory Compliance

CPCA convenes a quarterly Compliance Officers Peer Network (COPN) meeting to discuss community health center compliance topics, as well as regular peer to peer question and answer sessions between compliance staff in health centers. To view upcoming COPN meetings and past materials, please visit the Compliance Officers Peer Network web page. If you would like to be added to the COPN email list, please email Nicole Key,

For questions regarding health center compliance, please contact Emily Shipman, Assistant Director of Health Center Operations, at