Caring for Patients with Limited English Proficiency

DATE:  Tuesday, September 20th, 2022
TIME:  1:00pm-2:00pm

Registration closes 9/19/22

A patient with Limited English Proficiency (LEP) is one whose primary language for communication is not English. This includes the ability to read, write, or understand English in a limited capacity (e.g., a patient who is not fluent in English and/or has hearing or visual disabilities). After the COVID-19 pandemic hit the United States, disparities in health care access became even more apparent. As vaccines became publicly available, non-English speaking communities and individuals with LEP did not have access to the information on how to get vaccinated. Best practices to help patients with LEP gain access to quality health care vary. Providing free, accurate, and timely access to language assistance services (i.e., audio or written translation) are key for healthcare organizations to accommodate patients’ needs. This webinar explores the ways that community organizations and clinics have helped to bridge this gap by forming relationships with the populations they serve.


  • Illustrate some of the barriers that non-English-speaking/LEP communities face to accessing health care services (i.e., having access to credible information, navigating misinformation, and health center requirements to provide language services).
  • Understand the new challenges created by COVID-19 and their impact on the health challenges of patients with LEP and non-English speaking patients.
  • Examine strategies for helping patients with LEP and non-English speaking patients to improve health literacy.
  • Improve communication strategies and tools for LEP populations.


  • Katie O’Malley, CPTD,  Curriculum and Training Development Coordinator,  National Center for Farmworker Health
  • Yamilet Valladolid, MPH, Director of Government and Community Affairs, Golden Valley Health Centers

There are no fees for this training. This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,099,735 with 0% percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit?


NOTE TO ALL REGISTRANTS: After registering for this training you will receive two emails: one immediately upon registration confirming your order, and a second with a link to the Zoom registration page by 11:59 pm PT of the evening you register. If you do not receive the second email with the link by by 11:59 pm PT of the evening you register, please email By completing this registration you will have the option to add this training to your calendar. 

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Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact


CPCA provides training and education to community health centers for general illustration and instructional purposes. As an anti-racist organization, we are committed to providing educational opportunities that are unbiased and meet the fullest standards for cultural and linguistic competency for both accredited and non-accredited events. To that end, our Association intends to be in full compliance with the intent of AB 241 Implicit Bias in continuing education and AB 1195 Continuing Education: cultural and linguistic competency. Please read through the text of these bills to understand the intent of the legislature, now codified as California Business and Professions Code 2190.1.

Registration is required for all CPCA training and events.You will receive two email communications immediately upon registering. The first is simply a receipt. The second from and will contain webinar access information.  This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting

Cancellation Policy: Effective 11/1/21 - No refunds will be available for cancellations that are received within 10 business days before the start date of the event/training. To receive a maximum refund of 50% of the registration price prior to this deadline, all cancellations must be in writing and submitted by emailing Substitutions of registrations in lieu of cancellation is encouraged.

For more information regarding our policies, please visit the training homepage.

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Disclaimer:The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission. 

9/20/2022 1:00 PM - 2:00 PM
Online Via Zoom

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