The Empathy Effect Training

DATE:  Friday, March 12th
TIME:  9:30 a.m. to 11:00 a.m. (Pacific)

In every aspect of healthcare, trusting relationships between the healthcare team and patients are essential for optimal care.  Unintentionally, people hold ideas and feelings about others that may involve judgment, demonstrate stigma and reflect bias, which is demonstrably harmful for all people, and more so for vulnerable populations. Combined with sound technical skills and patient-friendly systems, effective communication raises the level of patient adherence and satisfaction in measurable—and clinically significant—ways.  The Empathy Effect: Countering Bias to Improve Health Outcomes provides a fast-paced and interactive environment to learn and practice empathy conveyance communication skills. This workshop is offered “virtually” through the CPCA offices with funding from Blue Shield of California.


The Empathy Effect is appropriate for a wide variety of healthcare audiences, including all levels and disciplines within health centers.  The workshop is designed for everyone who works in healthcare who comes into contact with patients/clients and families. We strongly recommend that healthcare teams participate in The Empathy Effect, to build common vocabulary and expectations for evidence-based communication skills.    

  • Allie Budenz, Depurty Director of Quality Assurance
  • Bao Xiong, Assistant Director of Health Center Operations

Payment is due at time of registration. A 10% service fee will be applied for invoicing options.
  • CPCA Member: NONE
  • Non Member Health Center: $100
  • Associates: $112.50
  • Non Member, Non Health Center: $125
* Webinar fees are temporarily being covered by 2020/21 membership dues as part of CPCA's pandemic response for members in good standing.

In order to register for any CPCA event, you must first be logged in to your account. If you do not have an account, you can create one. If you do not remember your login credentials, please email Once logged in, click the Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact


Registration is required for all CPCA training and events.
 You will receive two email communications immediately upon registering. The first is simply a receipt. The second from and will contain webinar access information.  This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting

Cancellation Policy:  No refunds will be offered for cancellations received after Friday, January 22, 2021.

To receive a refund, all cancellations must be in writing and must be received by emailing according to the following schedule:

  • Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
  • Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
  • Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
  • No refunds will be offered for cancellations received after 5 business days before the event.
  • Cancellations after the conclusion of the event are non-refundable.
  • Substitutions are encouraged.
  • “No Shows” are non-refundable.

For more information regarding our policies, please visit the training homepage.

CPCA uses GoToWebinar for all web-based training events. For a preview of the environment, check out

Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission. 

3/12/2021 9:30 AM - 11:00 AM
Online Via Zoom

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