Category: Care Transformation
The whole-person model of care envisioned by CalAIM's Enhanced Care Management (ECM) requires providers to develop significant new capabilities to develop the trust and relationships needed to successfully navigate across Medi-Cal’s different delivery systems on behalf of their clients. ECM teams must possess skills related to outreach and engagement, care planning, care coordination, health promotion, transitional care support, member and family education, and social services coordination. To better understand what will be required for long-term success, the Camden Coalition conducted research on training needs. This webinar presented the process and findings from the study, discussed the opportunities and challenges for training the frontline ECM workforce, and shared the experience of Communicare Health Centers in hiring, onboarding, and supporting ECM providers.
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