DATE:  December 6th, 2022
TIME:  10:00am-11:30am


REGISTRATION CLOSES 12/5/22 

NOTE TO ALL REGISTRANTS: After registering for this training you will receive two emails: one immediately upon registration confirming your order, and a second with a link to the Zoom registration page by 11:59 pm PT of the evening you register.

In every aspect of healthcare, trusting relationships between the healthcare team and patients are essential for optimal care.  Unintentionally, people hold ideas and feelings about others that may involve judgment, demonstrate stigma and reflect bias, which is demonstrably harmful for all people, and more so for vulnerable populations. Combined with sound technical skills and patient-friendly systems, effective communication raises the level of patient adherence and satisfaction in measurable—and clinically significant—ways.  The Empathy Effect: Countering Bias to Improve Health Outcomes provides a fast-paced and interactive environment to learn and practice empathy conveyance communication skills.  
The Empathy Effect is appropriate for a wide variety of healthcare audiences, including all levels and disciplines within health centers.  The workshop is designed for everyone who works in healthcare who comes into contact with patients/clients and families. We strongly recommend that healthcare teams participate in The Empathy Effect, to build common vocabulary and expectations for evidence-based communication skills.

PRESENTERS

• Allie Budenz, Director of Population Health Management, CPCA
• Yarin Gomez, Senior Program Coordinator of Care Transformation, CPCA

FEES
Payment is due at time of registration.

• CPCA Member: $100
• Non Member Health Center: $100
• Associates: $112.50
• Non Member, Non Health Center: $125

HOW TO REGISTER

NOTE TO ALL REGISTRANTS: After registering for this training you will receive two emails: one immediately upon registration confirming your order, and a second with a link to the Zoom registration page by 11:59 pm PT of the evening you register. If you do not receive the second email with the link by by 11:59 pm PT of the evening you register, please email training@cpca.org By completing this registration you will have the option to add this training to your calendar. 

In order to register for any CPCA event, you must first be logged in to your account. If you do not have an account, you can create one. If you do not remember your login credentials, please email training@cpca.org. Once logged in, click the Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact training@cpca.org. 

 

CPCA provides training and education to community health centers for general illustration and instructional purposes. As an anti-racist organization, we are committed to providing educational opportunities that are unbiased and meet the fullest standards for cultural and linguistic competency for both accredited and non-accredited events. To that end, our Association intends to be in full compliance with the intent of AB 241 Implicit Bias in continuing education and AB 1195 Continuing Education: cultural and linguistic competency. Please read through the text of these bills to understand the intent of the legislature, now codified as California Business and Professions Code 2190.1.

Registration is required for all CPCA training and events.You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information.  This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.

Cancellation Policy: Effective 11/1/21 - No refunds will be available for cancellations that are received within 10 business days before the start date of the event/training. To receive a maximum refund of 50% of the registration price prior to this deadline, all cancellations must be in writing and submitted by emailing training@cpca.org. Substitutions of registrations in lieu of cancellation is encouraged.

For more information regarding our policies, please visit the training homepage.

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Disclaimer:The information on this session is intended only to provide a general overview of the topics addressed.  This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission.